Privacy Policy

Last updated: October 2025

Balteus Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information, and your rights under UK data protection law.

1. Who we are

Company name: Balteus Ltd
Company number: 16783761
Registered office:
Balteus Ltd
124 City Road
London
EC1V 2NX
United Kingdom

Balteus Ltd is a private limited company incorporated in England and Wales and provides information technology consultancy services (SIC 62020).

Data controller:
Josh Harris
Email: info@balteus.co.uk

2. Information we collect

We may collect and process the following types of personal data:

a) Information you provide directly

When you contact us via our website, email, or other channels, including:

Name
Email address
Phone number
Company name and role
Message content or enquiry details

b) Client and consultancy information

If you engage us to deliver services, we may process:

Business and technical information you provide
Contact details of relevant stakeholders
Information relating to systems, processes, or data necessary to deliver our services

c) Website usage data

We collect limited usage data through:

Wix built-in analytics
Cookies and similar technologies
Optional services such as Google Analytics (if enabled)

This may include IP address, browser type, pages visited, and time spent on the site.

3. How we use your information

We use personal data to:

Respond to enquiries and requests
Provide consultancy proposals and services
Manage client relationships and communications
Send essential service-related updates
Maintain internal records and accounts
Improve our website, services, and user experience

We do not sell, rent, or trade your personal data.

4. Legal basis for processing

Under UK GDPR, we process personal data on the following lawful bases:

Contract – where processing is necessary to deliver services you request
Legitimate interests – to respond to enquiries, operate our business, and improve services
Consent – where you have explicitly agreed (e.g. marketing or non-essential cookies)
Legal obligation – where required for tax, accounting, or regulatory purposes

5. Sharing your information

We only share personal data where necessary and proportionate, including:

Trusted service providers (e.g. website hosting, email services, secure cloud storage)
Professional advisers (e.g. accountants) where required
Legal or regulatory authorities if required by law

All third parties are required to handle data securely and in line with UK GDPR.

6. Data retention

We retain personal data only for as long as necessary:

Enquiries: typically up to 12 months
Client records: up to 7 years to meet accounting and legal obligations
Marketing consent records: until consent is withdrawn

Data is securely deleted when no longer required.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where legally permissible)
Restrict or object to certain processing
Withdraw consent at any time (where applicable)

To exercise your rights, contact us at:
📧 info@balteus.co.uk

8. Security

We implement appropriate technical and organisational measures to protect personal data, including:

Secure, password-protected systems
Encrypted storage where appropriate
Limited access to personal data on a need-to-know basis

9. Contact and complaints

If you have questions about this Privacy Policy or how your data is handled:

Email: info@balteus.co.uk
Address:
Balteus Ltd
124 City Road
London
EC1V 2NX

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.